CRM stands for customer relationship management solution that connects the different departments of the organizations, from marketing to sales to customer service, and organizes their notes and activities into one place. Businesses of all sizes can and should use CRM solutions to manage their customer relationships.
Need of CRM in Nepal
Most companies in Nepal still keep records and information about the customers in handwritten notes, laptops, or inside the heads. Details can get lost and meetings are not followed up on promptly. Your customers may contact you by phone or email asking questions, following up, or contacting you about an issue. Without a common platform for customer interaction, communications can be missed or lost; this may lead to a slow or unsatisfactory response. The best part about a CRM solution is that almost any organization can be benefited. It helps in storing all customer information in one place, recording service issues, managing marketing campaigns in a single system. A CRM solution can give detailed information about your customers. You can see everything in one place in a simple dashboard that can tell you all the recent progress and upcoming tasks. Your sales teams can check and update data instantly after a meeting, or work from anywhere. All the information about every task and customer interaction is available to anyone at your company who might need it.
A CRM helps to keep your relationship with your customers. This software is easy to use for entrepreneurs and startups therefore whether you’re a startup or an established enterprise, this tool is best for your company.
LightECRM is a customer relationship management solution created by Neo Digital Pvt. Ltd. which helps to manage the relationships and external interactions with the customers. This also keeps your customer information organized and the daily work of your sales team in one place. This allows more time for you and your team to move through sales tasks.
FEATURES OF LIGHTECRM
LightECRM offers a wide range of features to help your business better organize your customer data so that you can provide great service. Here is a list of features you’ll find in a lightECRM solution.
- Lead Generation & Management
- Contact Management
- Enquiry/Booking Management
- Products & Services Management
- Deal Management
- SMS, Email Templates
- Campaign Management
- Support & Tickets
- Users Management
- Organization Management
- Team Calendar
- Smart Notifications
- Insights – Sales, activities, support, etc
- Customizable Dashboard
We provide CRM solutions for businesses such as travel & hospitality industries (including travel agents, tour operators, and hotels), healthcare, insurance, education, and many more. LightECRM is a perfect solution for managing your sales, marketing, and support in a single system.
LightECRM is also available for mobile devices which provides you a range of benefits and makes your work easier and provides great customer service. So if you’re still using handwritten notes or excel sheets to run your business, it’s time to switch to LightECRM and take your business to the next level.